Start a project
Portfolio

Solucrew · Contact Center & Telephony

Cloud Contact Center & Call Routing Solution

Solucrew's role Telephony Backend & Web Interface Engineer

Delivered by Solucrew's backend and systems engineer

Cloud Contact Center & Call Routing Solution — Contact Center & Telephony case study

Our contribution

A cloud contact center platform connecting inbound queues, outbound calling, agent operations and real-time call monitoring.

A web-based contact center solution for customer support, telemarketing and BPO operations. The platform combined intelligent IVR and call routing, browser-based WebRTC softphones, real-time agent and supervisor dashboards, call recording and tagging, CRM-linked call history and progressive outbound dialing. A WebSocket-based event layer synchronized agent and call states across multiple operator consoles with near real-time visibility.

Technology & capabilities

  • PHP
  • MySQL
  • WebRTC
  • Twilio Voice SDK
  • Asterisk
  • FreePBX
  • AMI
  • WebSockets
  • REST APIs
  • JavaScript

Have a project in mind?

Tell us about the product and the problem — we'll help figure out what needs to be built, and how.

Start a conversation